Frequently Asked Questions

Terms of Service

Welcome to Global Synergy.

This website is operated by Synergy Merchants Trading Co., Limited, a company registered in Hong Kong SAR.

By accessing or using this website, you agree to comply with and be bound by the following Terms of Service.

Company Information

Company Name:
Synergy Merchants Trading Co., Limited

Registered Address:
ROOM 511, 5/F, MING SANG IND BLDG,
19-21 HING YIP STREET,
KWUN TONG, HONG KONG

Contact Email:
zhy37176@gmail.com

Products and Services

Global Synergy specializes in international trading and cross-border e-commerce services, primarily serving customers in India and other international markets.

Orders and Payments

All orders are subject to product availability and acceptance. We reserve the right to refuse or cancel any order at our sole discretion.

Shipping and Delivery

We provide free shipping on all eligible orders. Delivery times may vary depending on destination and logistics arrangements.

Returns and Refunds

Customers may request returns or refunds in accordance with our Refund Policy.

Limitation of Liability

We shall not be liable for any indirect, incidental, or consequential damages arising from the use of this website or our services.

Applicable Law

These Terms shall be governed and construed in accordance with the laws of Hong Kong SAR.

Contact Us

For any questions regarding these Terms, please contact us at:
zhy37176@gmail.com

Privacy Policy

At Global Synergy, we respect your privacy and are committed to protecting your personal information.

Information We Collect

We may collect personal information including:

• Name
• Email address
• Shipping address
• Contact number
• Payment-related information

How We Use Information

Customer information is collected solely for:

• Order processing
• Shipping and delivery
• Customer support
• Service improvement

Information Protection

We implement reasonable security measures to protect customer information from unauthorized access, disclosure, or misuse.

Third-Party Sharing

We do not sell, rent, or trade customer information to unauthorized third parties except where required by law or necessary for order fulfillment.

Contact

If you have any questions regarding this Privacy Policy, please contact:
zhy37176@gmail.com

Refund Policy

Customer satisfaction is important to us.

Return Eligibility

Customers may request a return or refund within 7 days after receiving the product if:

• The product is defective
• The product is damaged during shipping
• The item received is significantly different from the product description

Return Requirements

To process a return request, customers must provide:

• Proof of purchase
• Relevant photos or supporting information

Refund Processing

Approved refunds will be processed to the original payment method within 7-14 business days after verification.

Non-Refundable Situations

Refunds may not be accepted for:

• Products damaged due to misuse
• Requests made after the return period
• Items returned without authorization

Contact

For refund inquiries, please contact:
zhy37176@gmail.com

Shipping Policy

Order Processing

Orders are generally processed within 1-3 business days after payment confirmation.

Shipping Time

Estimated delivery time is approximately 7-15 business days depending on destination country and logistics conditions.

Free Shipping

We currently provide free shipping on eligible orders.

International Delivery

International shipments may be subject to customs inspections, import duties, or delays beyond our control.

Shipping Accuracy

Customers are responsible for providing accurate shipping information during checkout.

Tracking

Tracking information will be provided when available.

Contact

For shipping-related inquiries, please contact:
zhy37176@gmail.com